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Growing Talent in Hospitality

HSI has transformed into ServiceIQ, the new Industry Training Organisation (ITO) for the Aviation, Travel, Tourism, Museums, Hospitality, Retail and Wholesale sectors of New Zealand’s service industry. Read more...

ServiceIQ Resource Orders

New Policy: Returns Policy Update

New Resources: Licence Controller Qualification, Ed 1. 

The Licence Controller Qualification (LCQ) is the “Prescribed Qualification” which is required to demonstrate that those applying for or renewing their Managers certificate have received “Recent and Relevant Training” as set out in the Sale and Supply of Alcohol Act 2012

The ServiceIQ LCQ learning material and assessment have been packaged together to retain a cohesive package of learning and assessment. Find out more.




Ōra King launches Chef's Bursary

Ōra King is set to give one of New Zealand’s up-and-coming chefs a taste of the world with the launch of a new Chef’s Bursary.

Awards continue for young chef 

New Plymouth's Nickolas Han, from Pacific International Hotel Management School, has added another award to his CV. Announced as the Outstanding Trainee Chef at the 2013 Taranaki Halamoana Awards... 

October: LCQ Update: Sale and Supply of Alcohol Act regulations regime decision

The Alcohol Policy Team from the Ministry of Justice have released the cabinet decisions from stakeholder talks relating to changes in the forthcoming Sale and Supply of Alcohol Act (2012)... 

September: LCQ Update: What you need to know

The new Sale and Supply of Alcohol Act (2012) comes into effect on December 18th 2013. Please read on to find out how this will impact the Licence Control Qualification (LCQ).  

August: Trophy Two years running for Manurewa High School

The coveted 2013 ServiceIQ Secondary Schools Excellence Award trophy is spending another year on the shelves at Manurewa High School

August: Christmas Resource Order Close Off 

Please note that final orders for ServiceIQ resource materials for 2013 will be 5.00pm Friday 14 December 2013. We will reopen for orders from 8.30am Monday 13 January 2014.    

August: Gold for young star Chef 

Tamara Johnson of St Heliers Bay Café & Bistro in Auckland outshone competitors in this year’s ServiceIQ Modern Apprentice Chef of the Year competition, winning the gold medal.

August: LCQ and the new Sale and Supply of Alcohol Act (2012).

The Licence Controller Qualification (LCQ) will continue to be a requirement when the new Sale and Supply of Alcohol Act (2012) comes fully into force on December 18th. 

August: Apprentice Chefs vie to become New Zealand's best.

On Monday August 19th eight of New Zealand’s top Apprentice Chefs will be competing for the chance to become the 2013 ServiceIQ Cookery Apprentice of the Year. 

All News



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Certificate of Achievement Packs - Schools

The team has updated and refreshed some of the cookery schools resources for 2013. The resources have been reformatted with LLN best practice in mind to help students with their learning. The PowerPoints are also more engaging for students and user friendly for teachers. 

ServiceIQ Cookery Apprentice of the Year

Tamara Johnson 2013 Modern Apprentice of the Year

Tamara Johnson delivered an outstanding performance to become the 2013 ServiceIQ Cookery Modern Apprentice of the Year.

Tamara Johnson successfully competed and won the 2013 ServiceIQ Modern Apprentice of the Year competition in Auckland. As part of the prize-package Tamara will attend the Melbourne Food & Wine Festival in March 2014.

Read More.