Certificate of Achievement pack (COA) - Customer Service
This package looks at what it means to offer great customer service, both from a customer’s and an employee’s perspective.
The programme investigates barriers to offering great customer service, and how to overcome them.
Candidates also learn how to deal with customer complaints, and how to turn a complainant into a loyal customer for the business.
Upon completion of the programme, candidates will achieve the following unit standards:
- 377 Work in a diverse workplace (L2,C2)
- 14462 Maintain personal presentation and greet customers in the hospitality industry (L2,C2)
- 14464 Deal with customer complaints in the hospitality industry (L3,C2)
- 14469 Provide customers with information about an establishment in the hospitality industry. (L2,C2)
All components may be purchased separately. Please see "Related products" below
A further credit fee will be charged for results reported through HSI (does not apply to accredited schools and training providers).
