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Certificate of Achievement pack (COA) - Customer Service Skills, Ed. 1


This COA aims to give candidates a thorough understanding of customer services core skills such as maintaining personal presentation and greeting customers, dealing with customer complaints and providing sales and service opportunities.

Unit standards:

  • 14462 Maintain personal presentation and greet customers in the hospitality industry (L2, C2, V6)
  • 14464 Deal with customer complaints in the hospitality industry (L3, C4, V3)
  • 21853 Provide hospitality sales and service opportunities to customers (L3, C6, V2)
  • 21854 Demonstrate knowledge of maximising hospitality sales and service opportunities to customers (L3, C4, V4)

This Pack includes:

  •  1 x Candidate workbook (assessment included)
  •  1 x Trainer handbook (assessment included)
  • 1 x Training DVD

 

All components may be purchased separately. Please see "Related products" below

A further credit fee will be charged for results reported through HSI (does not apply to accredited schools and training providers).

 

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