Skip to Content
Home » Products » Training DVD's

DVD Inside Customer Service

Inside Customer Service DVD

Please note: This DVD is also part of the Certificate of Achievment pack - Customer Service.

Great customer service is an art and a science. This film looks inside Kiwi customer service, collecting priceless hints, tips and advice from service professionals in Wellington’s One Red Dog, Imbibe, Smith the Grocer and Novotel Capital.

Skills covered include:

  • Service as a performance art
  • Body language, presentation, personality and selling skills
  • Systems – orders, timing service and communications
  • Reading the customer and relating to different customer types
  • Complaints and problem solving
"If you walk too slowly, people think you're lazy and don't want to be there. If you walk to fast they think you're panicked". Adam Cunningham, Smith the Grocer

Related Products