About HSI

The Hospitality Standards Institute (HSI) is the industry training organization (ITO) for hospitality in New Zealand. Promoting hospitality as a profession to school students, employers and workers, is a key part of what HSI does. So too is the supply of innovative and industry-relevant products to support training in the workplace.

This means we oversee, supervise, assist and review all nationally recognised training for chefs, waiters, porters, hotel receptionists, house-keepers, duty managers, baristas and bar persons.

We encourage employers to implement systems of in-house training that lead to nationally recognised qualifications for their staff.

We also provide support and guidance to Schools, Polytechnics and Providers that are teaching and assessing Unit Standards in the form of Hospitality Courses.

In order to represent the industry fully, HSI's Board is drawn from a cross section of industry perspectives.

People are key

Hospitality is all about people. A hospitality business lives or dies on the quality of its people. At HSI we work with all sectors of the hospitality industry, to deliver quality training programmes that help people grow their careers and develop their businesses.

We have a range of qualifications, suited to all levels and all sectors of the industry, from introductory courses to  Modern Apprenticeships programmes. All our courses deliver skills through on the job training. So, as a student, you’ll get qualified and paid at the same time, and as a business you’ll get committed staff, trained to meet your needs.

It’s a Kiwi thing

Our courses are written by Kiwis for Kiwis. Our food, wine and tourism industries are renowned globally, and our training makes sure businesses up and down New Zealand deliver the hospitality promise.

Strategic Support

Our work goes beyond designing and delivering courses. We work at a strategic level to provide industry leadership to make sure we have innovative training in place for the future. We also focus on promoting hospitality as a career choice. Working with schools and colleges we help students discover the values and benefits of working in the hospitality industry.