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Contacts

Here's a list of important contacts for Service IQ. Click on one of the headings to see all the contacts for that group.

General Enquiries

For any general questions or feedback, click here.

General enquiries to ServiceIQ

Please note our new freephone number below
Phone0800 863 693
Fax04 817 5399
Emailintel@ServiceIQ.org.nz
AddressLevel 14, 2-6 Gilmer Terrace
Plimmer Towers
Wellington

Website enquiries

Website Administrator
Any issues, updates, or login/web account enquiries, please contact the website administrator.
Emailintel@ServiceIQ.org.nz
AddressLevel 14, 2-6 Gilmer Terrace, Plimmer Tower, Wellington 6011
Box 25522, Wellington, 6146

Executive Office

To contact the CEO, EA, our Strategy or LNL Advisor, please click here.

Dean Minchington

Chief Executive Officer
Phone04 817 5261
AddressP.O Box 25522
Wellington
6146

Sue Street

Executive Assistant
Phone04 817 5273
Mobile021 189 1340
Fax04 817 5399
Emailsue.street@ServiceIQ.org.nz
AddressP.O Box 25522,
Wellington
6146

Glen Keith

General Manager - Strategic Engagement
Phone04 817 5315
Fax04 817 5399
Emailglen.keith@ServiceIQ.org.nz
AddressP.O Box 25522,
Wellington
6146

Dianne Boss

Literacy, Numeracy and Language (LNL) Specialist
Phone04 817 5310
Fax04 817 5399
Emaildianne.boss@ServiceIQ.org.nz
AddressP.O Box 25522
Wellington

Corporate Services

To contact the Corporate Services Manager, Accounts dept, Off-job training dept, IT Services dept or Customer Services, please click here.

Sandra Daly

Corporate Services Manager
Phone04 817 5271
Mobile027 660 0032
Fax04 817 5399
Emailsandra.daly@ServiceIQ.org.nz
AddressP.O Box 9695,
Wellington
6141

Andrea Garland

Accounts Administrator
Phone04 817 5277
Fax04 817 5399
Emailandrea.garland@ServiceIQ.org.nz
AddressP.O Box 9695,
Wellington
6141

Victoria Frost

Board & Governance Secretariat
Phone04 817 5274
Mobile027 4300 706
Fax04 817 5399
Emailvictoria.frost@ServiceIQ.org.nz
AddressP.O Box 9695,
Wellington
6141

Ellen Slater

Business Analyst/Project Manager
Phone04 817 5262
Mobile021 0214 2945
Fax04 817 5399
Emailellen.slater@ServiceIQ.org.nz
AddressP.O Box 9695,
Wellington
6141

Ashlea Watson

Sector Support Coordinator
Phone04 817 5222
Fax04 817 5399
Emailashlea.watson@ServiceIQ.org.nz
AddressP.O Box 25522
Wellington
6141

Candace Taylor

Sector Support Coordinator
Phone04 817 5225
Fax04 817 5399
Emailcandace.taylor@ServiceIQ.org.nz
AddressP.O Box 25522
Wellington
6141

Logan Valentine

Sector Support Coordinator
Phone04 817 5233
Fax04 817 5399
Emaillogan.valentine@ServiceIQ.org.nz
AddressPO Box 25522
Wellington
6146

Matt Jones

Sector Support Services Team Leader
Phone04 817 5234
Fax04 817 5399
Emailmatt.jones@ServiceIQ.org.nz
AddressPO Box 25522
Wellington
6141

Seetha Smallman

Sector Support Coordinator
Phone04 817 5240
Fax04 817 5399
Emailseetha.smallman@ServiceIQ.org.nz
AddressP.O Box 25522
Wellington
6146

Training - Advisors

To view any of our Training Advisors and Training Coaches, please see below.

Alison Thompson

Provider Engagement Manager
Phone09 337 7505
Mobile027 467 7440
Fax04 817 5399
Emailalison.thompson@serviceiq.org.nz
AddressAMP Centre
Level 4
29 Customs Street West
Auckland 1010

P O Box 105944
Auckland 1143

Andy Simmons

Food Services Advisor/Assessor
Phone09 337 7536
Mobile021 283 9722
Fax04 817 5399
Emailandy.simmons@serviceiq.org.nz
AddressAMP Centre
Level 4
29 Customs Street West
Auckland 1010

P O Box 105944
Auckland 1143

Dave Marr

Apprenticeship Manager
Phone04 817 5228
Mobile027 230 0506
Emaildave.marr@serviceiq.org.nz
AddressP.O Box 25522,
Wellington 6146

Grant McHenry

Regional Modern Apprentice Coordinator - North Island
Hawkes Bay
Mobile027 327 2212
Emailgmchenry@eit.ac.nz
AddressEastern Institute of Technology

Martin Harrap

Regional Modern Apprentice Coordinator - North Island
Auckland / Northland / Waikato / Bay of Plenty / Wellington / Taranaki
Mobile027 4612 433
Emailmartin@restaurantnz.co.nz
AddressRestaurant Association

Peter Le Grice

Regional Modern Apprentice Coordinator - North Island
Auckland / Northland / Waikato / Bay of Plenty
Mobile027 220 1842
Emailpeter@restaurantnz.co.nz
AddressRestaurant Association

Andrea Gibson

Regional Modern Apprentice Coordinator - South Island
Canterbury / Southland
Mobile027 210 2613
Emailandrea.e.gibson@gmail.com

Larry Naylor

Regional Modern Apprentice Coordinator - South Island
Tasman / Upper South
Mobile021 615 531
Emaillarry.e.naylor@gmail.com

Tracey Lines

Regional Modern Apprentice Coordinator - North Island
Wellington / Taranaki
Phone04 817 5243
Mobile027 438 8479
Fax04 817 5399
Emailtracey@restaurantnz.co.nz

Business Development/Sector Advisors

For queries regarding Key Clients, our programmes and sector advisors.

Kath Williams

Sector Manager - Hospitality
Phone09 337 7541
Mobile027 4300 506
Fax04 817 8399
Emailkath.williams@serviceiq.org.nz
AddressAMP Centre
Level 4
29 Customs Street West
Auckland 1010

P O Box 105944
Auckland 1143

Alison Thompson

Provider Engagement Manager
Phone09 337 7505
Mobile027 467 7440
Fax04 817 5399
Emailalison.thompson@serviceiq.org.nz
AddressAMP Centre
Level 4
29 Customs Street West
Auckland 1010

P O Box 105944
Auckland 1143

Paul Butters

Sector Advisor - Hospitality
Phone04 817 5238
Mobile021 283 0942
Fax04 817 5399
Emailpaul.butters@serviceiq.org.nz
AddressP.O Box 25522,
Wellington 6146

Todd Fletcher

Sector Advisor - Hospitality
Phone09 337 7517
Fax04 817 5399
Emailtodd.fletcher@serviceiq.org.nz
AddressAMP Centre
Level 4
29 Customs Street West
Auckland 1010

P O Box 105944
Auckland 1143

Suzi Nock

Sector Advisor - Hospitality
Phone09 337 7533
Mobile027 667 4637
Fax04 817 5399
Emailsuzi.nock@serviceiq.org.nz
AddressAMP Centre
Level 4
29 Customs Street West
Auckland 1010

P O Box 105944
Auckland 1143

Michelle Fouwler

Sector Advisor - Hospitality
Phone09 337 7537
Mobile027 4300 590
Fax04 817 5399
Emailmichelle.fouwler@serviceiq.org.nz
AddressAMP Centre
Level 4
29 Customs Street West
Auckland 1010

P O Box 105944
Auckland 1143

Pippa Saxon

Sector Advisor - Hospitality
Phone09 337 7534
Mobile027 430 0485
Fax04 817 5399
Emailpippa.saxon@serviceiq.org.nz
AddressAMP Centre
Level 4
29 Customs Street West
Auckland 1010

P O Box 105944
Auckland 1143

Andy Simmons

Food Services Advisor/Assessor
Phone09 337 7536
Mobile021 283 9722
Fax04 817 5399
Emailandy.simmons@serviceiq.org.nz
AddressAMP Centre
Level 4
29 Customs Street West
Auckland 1010

P O Box 105944
Auckland 1143

Michelle Brewer

Apprenticeship Coordinator
Phone09 337 7537
Fax04 817 5399
Emailmichelle.brewer@serviceiq.org.nz
AddressAMP Centre
Level 4
29 Customs Street West
Auckland 1010

P O Box 105944
Auckland 1143

Tracie Jelavich

Sector Support Coordinator
Phone09 337 7500
Fax04 817 5399
Emailtracie.jelavich@serviceiq.org.nz
AddressAMP Centre
Level 4
29 Customs Street West
Auckland 1010

P O Box 105944
Auckland 1143

Resources

Do you have any queries regarding ordering of HSI resources? Then click here to contact this department.

Nicky Eastwood

Resources Coordinator
Phone04 817 5237
Fax04 817 5399
Emailnicky.eastwood@ServiceIQ.org.nz
AddressP.O Box 25522
Wellington
6146

Schools

For your Regional Schools Advisors and Manager, click here.

Mark Dronjak

Schools Manager
Phone09 337 7531
Mobile021 283 0949
Fax04 817 5399
Emailmark.dronjak@serviceiq.org.nz
AddressAMP Centre
Level 4
29 Customs Street West
Auckland 1010

P O Box 105944
Auckland 1143

Sonia Tiatia

Schools Advisor - Lower North Island & South Island
Phone04 817 5326
Mobile021 283 0986
Fax04 817 5399
Emailsonia.tiatia@serviceiq.org.nz
AddressPO Box 25522
Wellington 6146

LCQ (Licence Controller Qualification)

Do you have a query regarding the Licence Controller Qualification? Then click here!

Ashlea Watson

Sector Support Coordinator
Phone04 817 5222
Fax04 817 5399
Emailashlea.watson@serviceiq.org.nz
AddressP.O Box 25522
Wellington
6146

Off-Job Training

For any queries regarding Modern Apprentices, contact this team!

Michelle Brewer

Apprenticeship Coordinator - Hospitality
Phone09 337 7540
EmailMichelle.Brewer@ServiceIQ.org.nz
AddressAMP Centre, Level 4, 29 Customs Street West, Auckland 1010
PO Box 105944, Auckland 1144

Todd Fletcher

Sector Advisor - Hospitality
Phone09 337 7517
Fax04 817 5399
Emailtodd.fletcher@serviceiq.org.nz
AddressAMP Centre
Level 4
29 Customs Street West
Auckland 1010

P O Box 105944
Auckland 1143

Products

For any queries regarding product development of any HSI resources, this is the team to talk to.

General product queries

For any queries, suggestions or issues regarding any of our products, please email us. 
Emailproducts@serviceiq.org.nz

Vicky Walker

Resource Design Team Leader
Phone04 817 5329
Fax04 817 5399
Emailvicky.walker@serviceiq.org.nz
AddressP.O Box 25522
Wellington
6146

Clinton Ruddle

Graphic Designer
Phone04 817 5307
Fax04 817 5399
Emailclinton.ruddle@serviceiq.org.nz
AddressP.O Box 25522
Wellington
6146

Quality Assurance

Do you have a query regarding Moderation, Assessing HSI Unit Standards or your accredition? Then contact our Quality Assurance team.

Mike Garner

Qualifications Manager
Phone027 2102 612
Fax07 348 3119
Emailmike.garner@serviceiq.org.nz
AddressPO Box 735, Rotorua

Julia Christian

Quality Assurance Advisor
Phone04 817 5317
Mobile021 229 8853
Fax04 817 5399
Emailjulia.christian@serviceiq.org.nz
AddressP.O Box 25522
Wellington 6146

Anna Weir

Quality Assurance Coordinator
Phone04 817 5301
Fax04 817 5399
Emailanna.weir@serviceiq.org.nz
AddressPO Box 25522
Wellington 6146

Marketing and Events

For any marketing or events enquiries or any queries on qualifications and reviews, please contact this team.

Shelley-Maree Cassidy

General Manager - Marketing & Product Development
Phone04 817 5325
Mobile021 283 0951
Fax04 817 5399
Emailshelley-maree.cassidy@serviceiq.org.nz
AddressP.O Box 25522
Wellington
6146