Contacts
Here's a list of important contacts for Service IQ. Click on one of the headings to see all the contacts for that group.
- General Enquiries
- Executive Office
- Corporate Services
- Training - Advisors
- Business Development/Sector Advisors
- Resources
- Schools
- LCQ (Licence Controller Qualification)
- Off-Job Training
- Products
- Quality Assurance
- Marketing and Events
General Enquiries
For any general questions or feedback, click here.
General enquiries to ServiceIQ
Please note our new freephone number below| Phone | 0800 863 693 |
|---|---|
| Fax | 04 817 5399 |
| intel@ServiceIQ.org.nz | |
| Address | Level 14, 2-6 Gilmer Terrace Plimmer Towers Wellington |
Website enquiries
Website Administrator
Any issues, updates, or login/web account enquiries, please contact the website administrator.
| intel@ServiceIQ.org.nz | |
| Address | Level 14, 2-6 Gilmer Terrace, Plimmer Tower, Wellington 6011 Box 25522, Wellington, 6146 |
Executive Office
To contact the CEO, EA, our Strategy or LNL Advisor, please click here.
Sue Street
Executive Assistant
| Phone | 04 817 5273 |
|---|---|
| Mobile | 021 189 1340 |
| Fax | 04 817 5399 |
| sue.street@ServiceIQ.org.nz | |
| Address | P.O Box 25522, Wellington 6146 |
Glen Keith
General Manager - Strategic Engagement
| Phone | 04 817 5315 |
|---|---|
| Fax | 04 817 5399 |
| glen.keith@ServiceIQ.org.nz | |
| Address | P.O Box 25522, Wellington 6146 |
Dianne Boss
Literacy, Numeracy and Language (LNL) Specialist
| Phone | 04 817 5310 |
|---|---|
| Fax | 04 817 5399 |
| dianne.boss@ServiceIQ.org.nz | |
| Address | P.O Box 25522 Wellington |
Corporate Services
To contact the Corporate Services Manager, Accounts dept, Off-job training dept, IT Services dept or Customer Services, please click here.
Sandra Daly
Corporate Services Manager
| Phone | 04 817 5271 |
|---|---|
| Mobile | 027 660 0032 |
| Fax | 04 817 5399 |
| sandra.daly@ServiceIQ.org.nz | |
| Address | P.O Box 9695, Wellington 6141 |
Andrea Garland
Accounts Administrator
| Phone | 04 817 5277 |
|---|---|
| Fax | 04 817 5399 |
| andrea.garland@ServiceIQ.org.nz | |
| Address | P.O Box 9695, Wellington 6141 |
Victoria Frost
Board & Governance Secretariat
| Phone | 04 817 5274 |
|---|---|
| Mobile | 027 4300 706 |
| Fax | 04 817 5399 |
| victoria.frost@ServiceIQ.org.nz | |
| Address | P.O Box 9695, Wellington 6141 |
Ellen Slater
Business Analyst/Project Manager
| Phone | 04 817 5262 |
|---|---|
| Mobile | 021 0214 2945 |
| Fax | 04 817 5399 |
| ellen.slater@ServiceIQ.org.nz | |
| Address | P.O Box 9695, Wellington 6141 |
Ashlea Watson
Sector Support Coordinator
| Phone | 04 817 5222 |
|---|---|
| Fax | 04 817 5399 |
| ashlea.watson@ServiceIQ.org.nz | |
| Address | P.O Box 25522 Wellington 6141 |
Candace Taylor
Sector Support Coordinator
| Phone | 04 817 5225 |
|---|---|
| Fax | 04 817 5399 |
| candace.taylor@ServiceIQ.org.nz | |
| Address | P.O Box 25522 Wellington 6141 |
Logan Valentine
Sector Support Coordinator
| Phone | 04 817 5233 |
|---|---|
| Fax | 04 817 5399 |
| logan.valentine@ServiceIQ.org.nz | |
| Address | PO Box 25522 Wellington 6146 |
Matt Jones
Sector Support Services Team Leader
| Phone | 04 817 5234 |
|---|---|
| Fax | 04 817 5399 |
| matt.jones@ServiceIQ.org.nz | |
| Address | PO Box 25522 Wellington 6141 |
Seetha Smallman
Sector Support Coordinator
| Phone | 04 817 5240 |
|---|---|
| Fax | 04 817 5399 |
| seetha.smallman@ServiceIQ.org.nz | |
| Address | P.O Box 25522 Wellington 6146 |
Training - Advisors
To view any of our Training Advisors and Training Coaches, please see below.
Alison Thompson
Provider Engagement Manager
| Phone | 09 337 7505 |
|---|---|
| Mobile | 027 467 7440 |
| Fax | 04 817 5399 |
| alison.thompson@serviceiq.org.nz | |
| Address | AMP Centre Level 4 29 Customs Street West Auckland 1010 P O Box 105944 Auckland 1143 |
Andy Simmons
Food Services Advisor/Assessor
| Phone | 09 337 7536 |
|---|---|
| Mobile | 021 283 9722 |
| Fax | 04 817 5399 |
| andy.simmons@serviceiq.org.nz | |
| Address | AMP Centre Level 4 29 Customs Street West Auckland 1010 P O Box 105944 Auckland 1143 |
Dave Marr
Apprenticeship Manager
| Phone | 04 817 5228 |
|---|---|
| Mobile | 027 230 0506 |
| dave.marr@serviceiq.org.nz | |
| Address | P.O Box 25522, Wellington 6146 |
Grant McHenry
Regional Modern Apprentice Coordinator - North Island
Hawkes Bay
| Mobile | 027 327 2212 |
|---|---|
| gmchenry@eit.ac.nz | |
| Address | Eastern Institute of Technology |
Martin Harrap
Regional Modern Apprentice Coordinator - North Island
Auckland / Northland / Waikato / Bay of Plenty / Wellington / Taranaki
| Mobile | 027 4612 433 |
|---|---|
| martin@restaurantnz.co.nz | |
| Address | Restaurant Association |
Peter Le Grice
Regional Modern Apprentice Coordinator - North Island
Auckland / Northland / Waikato / Bay of Plenty
| Mobile | 027 220 1842 |
|---|---|
| peter@restaurantnz.co.nz | |
| Address | Restaurant Association |
Andrea Gibson
Regional Modern Apprentice Coordinator - South Island
Canterbury / Southland
| Mobile | 027 210 2613 |
|---|---|
| andrea.e.gibson@gmail.com |
Larry Naylor
Regional Modern Apprentice Coordinator - South Island
Tasman / Upper South
| Mobile | 021 615 531 |
|---|---|
| larry.e.naylor@gmail.com |
Tracey Lines
Regional Modern Apprentice Coordinator - North Island
Wellington / Taranaki
| Phone | 04 817 5243 |
|---|---|
| Mobile | 027 438 8479 |
| Fax | 04 817 5399 |
| tracey@restaurantnz.co.nz |
Business Development/Sector Advisors
For queries regarding Key Clients, our programmes and sector advisors.
Kath Williams
Sector Manager - Hospitality
| Phone | 09 337 7541 |
|---|---|
| Mobile | 027 4300 506 |
| Fax | 04 817 8399 |
| kath.williams@serviceiq.org.nz | |
| Address | AMP Centre Level 4 29 Customs Street West Auckland 1010 P O Box 105944 Auckland 1143 |
Alison Thompson
Provider Engagement Manager
| Phone | 09 337 7505 |
|---|---|
| Mobile | 027 467 7440 |
| Fax | 04 817 5399 |
| alison.thompson@serviceiq.org.nz | |
| Address | AMP Centre Level 4 29 Customs Street West Auckland 1010 P O Box 105944 Auckland 1143 |
Paul Butters
Sector Advisor - Hospitality
| Phone | 04 817 5238 |
|---|---|
| Mobile | 021 283 0942 |
| Fax | 04 817 5399 |
| paul.butters@serviceiq.org.nz | |
| Address | P.O Box 25522, Wellington 6146 |
Todd Fletcher
Sector Advisor - Hospitality
| Phone | 09 337 7517 |
|---|---|
| Fax | 04 817 5399 |
| todd.fletcher@serviceiq.org.nz | |
| Address | AMP Centre Level 4 29 Customs Street West Auckland 1010 P O Box 105944 Auckland 1143 |
Suzi Nock
Sector Advisor - Hospitality
| Phone | 09 337 7533 |
|---|---|
| Mobile | 027 667 4637 |
| Fax | 04 817 5399 |
| suzi.nock@serviceiq.org.nz | |
| Address | AMP Centre Level 4 29 Customs Street West Auckland 1010 P O Box 105944 Auckland 1143 |
Michelle Fouwler
Sector Advisor - Hospitality
| Phone | 09 337 7537 |
|---|---|
| Mobile | 027 4300 590 |
| Fax | 04 817 5399 |
| michelle.fouwler@serviceiq.org.nz | |
| Address | AMP Centre Level 4 29 Customs Street West Auckland 1010 P O Box 105944 Auckland 1143 |
Pippa Saxon
Sector Advisor - Hospitality
| Phone | 09 337 7534 |
|---|---|
| Mobile | 027 430 0485 |
| Fax | 04 817 5399 |
| pippa.saxon@serviceiq.org.nz | |
| Address | AMP Centre Level 4 29 Customs Street West Auckland 1010 P O Box 105944 Auckland 1143 |
Andy Simmons
Food Services Advisor/Assessor
| Phone | 09 337 7536 |
|---|---|
| Mobile | 021 283 9722 |
| Fax | 04 817 5399 |
| andy.simmons@serviceiq.org.nz | |
| Address | AMP Centre Level 4 29 Customs Street West Auckland 1010 P O Box 105944 Auckland 1143 |
Michelle Brewer
Apprenticeship Coordinator
| Phone | 09 337 7537 |
|---|---|
| Fax | 04 817 5399 |
| michelle.brewer@serviceiq.org.nz | |
| Address | AMP Centre Level 4 29 Customs Street West Auckland 1010 P O Box 105944 Auckland 1143 |
Tracie Jelavich
Sector Support Coordinator
| Phone | 09 337 7500 |
|---|---|
| Fax | 04 817 5399 |
| tracie.jelavich@serviceiq.org.nz | |
| Address | AMP Centre Level 4 29 Customs Street West Auckland 1010 P O Box 105944 Auckland 1143 |
Resources
Do you have any queries regarding ordering of HSI resources? Then click here to contact this department.
Nicky Eastwood
Resources Coordinator
| Phone | 04 817 5237 |
|---|---|
| Fax | 04 817 5399 |
| nicky.eastwood@ServiceIQ.org.nz | |
| Address | P.O Box 25522 Wellington 6146 |
Schools
For your Regional Schools Advisors and Manager, click here.
Mark Dronjak
Schools Manager
| Phone | 09 337 7531 |
|---|---|
| Mobile | 021 283 0949 |
| Fax | 04 817 5399 |
| mark.dronjak@serviceiq.org.nz | |
| Address | AMP Centre Level 4 29 Customs Street West Auckland 1010 P O Box 105944 Auckland 1143 |
Sonia Tiatia
Schools Advisor - Lower North Island & South Island
| Phone | 04 817 5326 |
|---|---|
| Mobile | 021 283 0986 |
| Fax | 04 817 5399 |
| sonia.tiatia@serviceiq.org.nz | |
| Address | PO Box 25522 Wellington 6146 |
LCQ (Licence Controller Qualification)
Do you have a query regarding the Licence Controller Qualification? Then click here!
Ashlea Watson
Sector Support Coordinator
| Phone | 04 817 5222 |
|---|---|
| Fax | 04 817 5399 |
| ashlea.watson@serviceiq.org.nz | |
| Address | P.O Box 25522 Wellington 6146 |
Off-Job Training
For any queries regarding Modern Apprentices, contact this team!
Michelle Brewer
Apprenticeship Coordinator - Hospitality
| Phone | 09 337 7540 |
|---|---|
| Michelle.Brewer@ServiceIQ.org.nz | |
| Address | AMP Centre, Level 4, 29 Customs Street West, Auckland 1010 PO Box 105944, Auckland 1144 |
Todd Fletcher
Sector Advisor - Hospitality
| Phone | 09 337 7517 |
|---|---|
| Fax | 04 817 5399 |
| todd.fletcher@serviceiq.org.nz | |
| Address | AMP Centre Level 4 29 Customs Street West Auckland 1010 P O Box 105944 Auckland 1143 |
Products
For any queries regarding product development of any HSI resources, this is the team to talk to.
General product queries
For any queries, suggestions or issues regarding any of our products, please email us.| products@serviceiq.org.nz |
Vicky Walker
Resource Design Team Leader
| Phone | 04 817 5329 |
|---|---|
| Fax | 04 817 5399 |
| vicky.walker@serviceiq.org.nz | |
| Address | P.O Box 25522 Wellington 6146 |
Clinton Ruddle
Graphic Designer
| Phone | 04 817 5307 |
|---|---|
| Fax | 04 817 5399 |
| clinton.ruddle@serviceiq.org.nz | |
| Address | P.O Box 25522 Wellington 6146 |
Quality Assurance
Do you have a query regarding Moderation, Assessing HSI Unit Standards or your accredition? Then contact our Quality Assurance team.
Mike Garner
Qualifications Manager
| Phone | 027 2102 612 |
|---|---|
| Fax | 07 348 3119 |
| mike.garner@serviceiq.org.nz | |
| Address | PO Box 735, Rotorua |
Julia Christian
Quality Assurance Advisor
| Phone | 04 817 5317 |
|---|---|
| Mobile | 021 229 8853 |
| Fax | 04 817 5399 |
| julia.christian@serviceiq.org.nz | |
| Address | P.O Box 25522 Wellington 6146 |
Anna Weir
Quality Assurance Coordinator
| Phone | 04 817 5301 |
|---|---|
| Fax | 04 817 5399 |
| anna.weir@serviceiq.org.nz | |
| Address | PO Box 25522 Wellington 6146 |
Marketing and Events
For any marketing or events enquiries or any queries on qualifications and reviews, please contact this team.
Shelley-Maree Cassidy
General Manager - Marketing & Product Development
| Phone | 04 817 5325 |
|---|---|
| Mobile | 021 283 0951 |
| Fax | 04 817 5399 |
| shelley-maree.cassidy@serviceiq.org.nz | |
| Address | P.O Box 25522 Wellington 6146 |