Accommodation and Porter Services
National Certificate in Hospitality with strands in Accommodation Services, and Porter Services - (Level 2)
This is an entry level qualification for people working in the accommodation services or porter services area of the hospitality industry.
The compulsory section of the qualification covers the knowledge and skills required for maintaining personal presentation and greeting customers, and maintaining a safe and secure environment.
The elective section of the qualification enables candidates to select standards from the areas of interpersonal communications, hospitality generic skills, food and beverage services, accommodation services, service sector core skills, work and study skills or guest services that fit with their job roles.
The accommodation services strand covers the knowledge and skills related to servicing guest rooms, servicing guest room toilet and bathroom areas, stripping and making beds, and maintaining room service supplies.
The porter services strand covers the knowledge and skills related to providing a porter service; handling, storing, and providing guest and establishment property; and providing customers with information about an establishment.
This qualification can lead on from:
- National Certificate in Hospitality (Foundation Skills)
[Ref: 0587], or
- National Certificate in Hospitality (Entry Skills) [Ref: 1257]
This qualification can lead onto:
- National Certificate in Hospitality (Operations Supervision) (Level 4) with strands in Food and Beverage Service, Gaming, Accommodation, and Front Office [Ref: 0882]
How long should it take?
It is reasonable to expect people to complete the programme within 8 months.