National Certificate in Hospitality (Cafes) - (Level 3)
This qualification is for people who are starting work or working in the cafe sector of the hospitality industry. This sector of the industry is very varied and requires a specific set of knowledge and skills that are not shared with the restaurant and bars and clubs sectors.
The compulsory section of the qualification covers the knowledge and skills related to making coffee, food safety, maintaining personal presentation and greeting customers, dealing with customer complaints and providing sales and service opportunities.
The elective section of the qualification enables candidates to select standards from the Cookery, Food and Beverage Service, Food Safety, Hospitality – Generic and Hospitality – Specific Skills domains that suit their job roles and type of establishment.
This qualification can lead on from:
- National Certificate in Hospitality (Entry Skills) [Ref: 1257]
- National Certificate in Service Sector (Level 3) with strands in Beauty Services; Hospitality; Recreation, Sport, and Fitness; Retail and Tourism
This qualification can lead onto:
- National Certificate in Hospitality (Operations Supervision) (Level 4) with strands in Food and Beverage Service; Gaming; Accommodation; and Front
Office [Ref: 0882]