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Front Office

National Certificate in Hospitality (Front Office) - (Level 3)   

The qualification is intended for people working in the hospitality industry as well as new entrants into the hospitality sector.  In order to offer opportunities to use this first qualification as a stepping stone in a hospitality career, the qualification shares a number of unit standards with other national certificates in this subfield. This national certificate recognises knowledge and skills in a front office reception role in commercial accommodation environments. These could range from:
  • Camp grounds
  • Motels
  • Backpacker lodges
  • Tourist resorts
  • Hotel establishments

Holders of this qualification are able to perform routine reception duties in any of these establishments.
The qualification also recognises a range of generic skills, such as interpersonal interaction, personal presentation, and customer service that are core to hospitality career opportunities. The optional strand to this qualification recognises the abilities of reception staff in hotel systems, the operation of computerised booking systems and handling foreign exchange transactions. This optional strand is likely to be taken up by candidates who work in the hotel sector and is designed to recognise these discrete skills.

This qualification can lead on from:

  • The National Certificate in Hospitality (Porter Services) (Level 2) [Ref: 0558]

This qualification can lead onto:

  • The proposed National Certificate in Hospitality (Hotel Reservations) (Level 4) or the National Certificate in Hospitality (Operations Supervision) (Level 4) with strands in Food and Beverage Service, Gaming, Accommodation and Front Office [Ref: 0882].    


Contact our Training Advisors for more information