National Certificate in Hospitality (Porter Services) - (Level 2)
This qualification recognises the competence, knowledge, and skills required for working in a porter service role in a commercial accommodation environment. It is awarded to people who are able to work as a porter in a front line customer care role in an accommodation environment.
The qualification covers the knowledge and skills required for:
- interacting with customers and providing portage services
- providing an information service to customers
- and complying with health and safety and security procedures
The qualification also covers a range of interpersonal, personal presentation, customer care, numeracy, literacy, and teamwork skills required by workers in a commercial accommodation environment. The elective section enables candidates to select specific competencies for a porter services role in different hospitality establishments.
This qualification leads on from:
- National Certificate in Hospitality (Entry Skills) [Ref: 1257]
This qualification leads on to:
- The National Certificate in Hospitality (Front Office) (Level 3) with an optional strand in Hotel Systems [Ref: 0557]
Training Providers:
Below are a list of training providers who offer this qualification:
