News

Working together to guide the future

Patricia — Thu, 17 May 2012 09:16:05 +1200

Since the announcement in March that the Aviation, Tourism and Travel Training Organisation (ATTTO), the Hospitality Standards Institute (HSI) and the Retail Institute were entering into a due diligence process for a potential merger much progress has been made.

Requests for proposals (RFPs) have been completed and a contractor has been engaged. BDO Wellington is currently undertaking the due diligence covering the financial implications and the benefits to customers and key stakeholders. The report is due to be completed by the end of June.

Being sustainable is essential for healthy restaurant business

Patricia — Thu, 17 May 2012 10:54:48 +1200

The co-founder of London’s successful Feng Sushi chain of restaurants, Silla Bjerrum, claims that sustainability is not so much a moral option for restaurants, as it is essential for the health of their business. She was speaking after winning a Sustainable City Awards Green Gong for her company.

Top chefs reveal secrets to success

Patricia — Thu, 17 May 2012 11:19:09 +1200

Chefs share: (From left) Camillo Crugnale (left), moderator John Lethlean, Jeremy Strode, Matt Kemp, and Adrian Richardson.

read more

Doughnut shop closes its doors each day as soon as it sells out

Patricia — Thu, 17 May 2012 10:00:46 +1200

read more

Is a barista an essential ingredient for great coffee?

Patricia — Thu, 17 May 2012 11:28:53 +1200
On the one hand Australians demand for a well made coffee continues to grow but on the other business operators are looking for any way to cut their costs. It raises the question, how necessary are skilled baristas? By Danielle Bowling.

read more

Burger King: A Taste For Training

Patricia — Fri, 13 Apr 2012 16:28:13 +1200

From left to right:  Stephen Brown - Operations Excellence Consultant, with Puneet, Praneeth, Amar, Alicia, Taureen, Luke M, and Ajit, of Burger King’s Greenwood restaurant in Hamilton.

Burger King has just added a new item to their menu, a special for insiders only: a comprehensive learning and development programme for their staff, across their 75 restaurants.
read more

From the traditional to the new

Patricia — Tue, 10 Apr 2012 08:44:10 +1200
Since joining HSI, I have familiarised myself with our operations, clients, key stakeholders and current arrangements for supporting training, and compared these with my knowledge from working as a consultant to a number of businesses and other industry training organisations.

In my recent visits to HSI clients in New Zealand and to our counterpart organisation in Australia (Service Skills Australia), I see that there are two key areas in the business of training where the hospitality sector is clearly behind others in how we operate.

read more

Cooking oil flight ready for take-off

Patricia — Wed, 04 Apr 2012 11:06:11 +1200

Qantas will run two biofuel flights next month powered by a mixture of recycled cooking oil from commercial kitchens and jet fuel that emits 60 per cent less carbon dioxide. The A330 flight will go from Sydney to Adelaide and return on Friday, April 13.
read more

Managing slow or lazy staff

Patricia — Wed, 04 Apr 2012 11:40:36 +1200
You know they've switched off, but what will you do about it?
Someone who takes an hour to do what others fix in 20 minutes, then disappears for a cigarette; or the one who can't move from behind an empty bar to help clear dirty tables.

It's aggravating to managers and the other staff who carry them, and may be the reason why good staff leave, especially if they think you tolerate laziness that makes their work harder.
read more

Literacy training spells success

Patricia — Wed, 04 Apr 2012 11:52:19 +1200

For food manufacturer Hansells, improving workplace literacy and communications training was about becoming a more efficient and competitive company.

Site operations manager Rory Garvey said the company recognised that it would make better progress introducing a Lean manufacturing process if it helped frontline managers to improve their skills. Lean manufacturing aims to optimise production efficiencies while maintaining quality.
read more

Backstage with the Ultimate Work Experience winners

Patricia — Tue, 03 Apr 2012 14:58:07 +1200

Secondary school cookery students Nolan Forrest, from Napier’s Taradale High School and Laura Mallon from Lincoln High School in Christchurch, were the winners of The Ultimate Work Experience, a competition run by career portal www.nzskillsconnect.co.nz.
read more

Update on HSI’s Modern Apprenticeship Programme for Cookery

Patricia — Thu, 29 Mar 2012 08:44:31 +1300

HSI has made a number of changes to one of its flagship products, the Modern Apprenticeship in Cookery. The new Level 3 programme starts from this March. It centres around training on the job, and is complemented by a series of four workshops held off-job.

The on-job training allows apprentices to learn from their chef and develop their skills by applying new skills repeatedly in the workplace, honing their ability to a high degree. The off-job component provides an opportunity to see new ways of doing things, and meet other apprentices.

read more

Service Itos to Consider Merger Potential

Patricia — Wed, 14 Mar 2012 16:49:55 +1300
A trio of industry training organisations – Aviation, Travel and Tourism Industry Training Organisation (ATTTO), Hospitality Standards Institute (HSI) and Retail Institute – are entering into a due diligence process to identify any issues that might affect a possible merger of the three organisations.

read more

The New Zealand Chefs Association searches for a young chef

Patricia — Mon, 12 Mar 2012 13:46:48 +1300

The New Zealand Chefs Association is looking for a young chef to send to the World Chefs Congress in Korea 1-5 May 2012.

If this sounds like something you’d like to do you can apply by sending us a ‘movie’ telling us about yourself and why we should choose you.
read more

Kiwi takes McDonald's reins

Patricia — Mon, 05 Mar 2012 08:51:51 +1300

By Stuff.co.nz

Move aside, Ronald McDonald: Patrick Wilson has become the first Kiwi to head McDonald's New Zealand operations in 21 years.

Wilson's ascent to the managing director spot at McDonald's began 27 years ago as an 18-year-old behind the counter of Auckland's Queen St store.

"To start off as a crew-person when I was just 18, and to now be appointed to run the New Zealand business, has been a remarkable journey full of opportunity," Wilson said.
read more

Looking Ahead

Patricia — Mon, 12 Mar 2012 15:43:17 +1300
By Ken Harris, CEO, Hospitality Standards institute

read more

Backstage Pass to The World of Hospitality

Patricia — Thu, 23 Feb 2012 14:03:07 +1300

A competition to add spice to the first school term is open for cookery students in Year 12 or 13 who want to be a chef. It is fairly titled as the Ultimate Work Experience, as the winners will have the opportunity to go backstage for two days to see what it is like to work in the fast-paced world of hospitality.
read more

Celebrating Achievement

Patricia — Tue, 07 Feb 2012 15:33:48 +1300

Many hospitality professionals received their National Diplomas and Certificates at HSI Achievement Awards in 2011. These events celebrate the achievement of several qualifications, such as Modern Apprenticeships, cookery, food and beverage, and management training.
read more

Hospitality Achievements Acknowledged

Patricia — Mon, 12 Dec 2011 17:21:55 +1300

read more

New Chief Executive for HSI

Patricia — Thu, 01 Dec 2011 16:36:08 +1300

The board of the Hospitality Standards Institute (HSI) has appointed Ken Harris, of Harris Management Solutions, as its new Chief Executive. He replaces Steve Hanrahan, who has decided, after 14 years with HSI, to seek a new career challenge.

read more

News

Working together to guide the future

Being sustainable is essential for healthy restaurant business

Top chefs reveal secrets to success

Doughnut shop closes its doors each day as soon as it sells out

Is a barista an essential ingredient for great coffee?

Burger King: A Taste For Training

From left to right: Stephen Brown - Operations Excellence Consultant, with Puneet, Praneeth, Amar, Alicia, Taureen, Luke M, and Ajit, of Burger King’s Greenwood restaurant in Hamilton.

From the traditional to the new

Cooking oil flight ready for take-off

Managing slow or lazy staff

Literacy training spells success

Backstage with the Ultimate Work Experience winners

Update on HSI’s Modern Apprenticeship Programme for Cookery

Service Itos to Consider Merger Potential

The New Zealand Chefs Association searches for a young chef

Kiwi takes McDonald's reins

Looking Ahead

Backstage Pass to The World of Hospitality

Celebrating Achievement

Hospitality Achievements Acknowledged

New Chief Executive for HSI

From left to right:  Stephen Brown - Operations Excellence Consultant, with Puneet, Praneeth, Amar, Alicia, Taureen, Luke M, and Ajit, of Burger King’s Greenwood restaurant in Hamilton.