DVD Checking In

Famed for its natural beauty and adventure activities, Queenstown is one of those rare resorts that’s busy all year ‘round.

What better place to look at two contrasting accommodation properties for and insight into front office operations. Invited into Sofitel Queenstown and Creeksyde Holiday Park, we learn about…

• Concierge duties and skills
• Facility management
• Shift tasks
• Reception duties and guest service
• Activity sales and upselling
• Multi-skilling
• Check-out procedures