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Welcome to the home page for our training products. Please scroll down to view what we offer to help grow people talent in hospitality.

We offer short up-skill programmes that meet specific needs, such as customer service and food safety, through to nationally recognised qualifications such as the Modern Apprenticeships programme, and National Certificates and National Diploma traineeships.

Purchase Agreement

To order resources, your organisation needs a user account and you need to be logged in. If you don't currently have an account, please fill out a purchase agreement here. 

Product updates

Certificate of Achievement Packs (COA)

Certificate of Achievement packs (COAs) are short course training packages containing approximately three or more unit standards over a range of Hospitality Domains.

Certificate of Achievement Packs - SCHOOLS

Certificate of Achievement packs (COAs) for schools are short course training packages containing approximately three or more unit standards over a range of Hospitality Domains.

COA Powerpoint CDs

These Powerpoint CDs come with our Certificate of Achievement packs and are a useful additional training tool.

Compliance Packs

The Compliance range is a straight down-to-business range of candidate workbooks and trainer handbooks dealing with those must-have compliance skills and qualifications.

Evidence Records and Assessment Schedules

Evidence Records (ERs) are assessment tools to assist trainers, assessors and their candidates to meet the requirements of hospitality Unit Standards. For every ER there is a corresponding Assessment Schedule (AS), to give guidance to assessing the unit standard.  Assessment Schedules (ASs) are designed to give assessors all the guidance they need to assess individual unit standards. These include sample answers to the UPK (underpinning knowledge) questions found in Evidence Records.

Individual Training Package (ITP)

Individual Training Packs (ITPs) are training resources on a hospitality-related unit standard, for the trainer and employee.  One resource book covers one unit standard, including the teaching resource and assessment.

If you can't find the one you are looking for, please email intel@ServiceIQ.org.nz

Information Packs

*ServiceIQ has put together a comprehensive range of informative resources to help you gain a thorough understanding of the industry training qualifications and assessment systems on offer.

*1 January 2013 the Aviation, Tourism and Travel Training Organisation (ATTTO), the Hospitality Standards Institute (HSI) and Retail Institute (RI) merged, transforming into ServiceIQ - the service-based Industry Training Organisation (ITO) for the aviation, tourism, travel, retail, wholesale and hospitality industries.

Qualification Resources

National qualifications are available across all hospitality domains from short up-skill programmes that meet specific needs, such as customer service and food safety, through to NZQA approved national qualifications such as ServiceIQ Modern Apprenticeships programmes, and National Certificates and National Diploma traineeships. Details of just what is available are in the ServiceIQ Qualifications Pack; to get a copy please contact intel@ServiceIQ.org.nz

Reference Texts

These reference texts cover a very helpful range of topics including Your Guide to Legislation, NZ Chef, Food and Beverage Service, The New Zealand Cook’s Dictionary and many more…

Training DVDs

Our DVDs cover a variety of hospitality based topics over a range of industry sectors to assist in training your staff or students. 

These Training DVDs are part of our Certificate of Achievement Packs.