Certificate of Achievement Packs (COA)

Certificate of Achievement packs (COAs) are short course training packages containing approximately three or more unit standards over a range of Hospitality Domains.

Certificate of Achievement pack (COA) - Customer Service

This package looks at what it means to offer great customer service, both from a customer's and an employer's perspective.

Certificate of Achievement pack (COA) - Hospitality Operations

This package aims to give candidates a thorough under-standing of hospitality core skills such as occupational safety, working as part of a team and understanding employment relationships.

Certificate of Achievement pack (COA) - Licence Controller Qualification LCQ

This resource covers the Sale of Liquor Act 1989 as amended, host responsibility, and also the application of skills for a Licence Controller.

Certificate of Achievement pack (COA) - Host Responsibility

This package gives candidates a comprehensive appreciation of the responsibilities a server of alcohol has.

Certificate of Achievement pack (COA) - Barista Skills

This package gives candidates a comprehensive knowledge of barista skills. The programme includes the history and evolution of coffee, espresso technology and the production of all coffee recipes requested in today’s café society.

Certificate of Achievement pack (COA) - Wine

This package gives candidates a comprehensive knowledge of wine and wine evaluation. The programme covers grape growing and wine-making, plus the evaluation of wines commonly seen on modern wine lists.

Certificate of Achievement pack (COA) - Basic Food Safety

This package gives candidates the basic knowledge and skills that are needed to work safely with food.

Certificate of Achievement pack (COA) - Advanced Food Safety

This package gives candidates the advanced knowledge and skills that are needed to work safely with food.

Certificate of Achievement pack (COA) - Customer Service Skills

This package aims to give candidates a thorough understanding of customer services core skills such as maintaining personal presentation and greeting customers, dealing with customer complaints and providing sales and service opportunities.